If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Refund policy
Thank you for taking the time to read the return and refund policy for Shopify. We will be using Printful and Printify as a print on demand physical product service within Shopify.
We will be handling the communication with Printful and Printify given that we use them as a vendor for physical products, the customer will have to provide the order confirmation and email within Shopify of their order.
Please note: the information displayed is directly from Printful's and Printify's website. Please read very carefully.
Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Wrong Address - If the customer provided that is considered insufficient by the carrier, the shipment will be shipped back to their faculty.
Return Policy
Orders are only returned to Printful if they were shipped to an invalid address. In such cases, Printful can reship them to an updated address.
Printify is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, Printify offers a free reprint or a refund if you contact us within 30 days of product delivery. Provide a clear photo showing the issue. There is no need to return the damaged product.
Please note: that Printify will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
For more information, please refer to the shipping policy. Shipping Policy
Customers should contact us via email for any return inquiries, you can contact us at mariaarmour@mariaarmourdesigns.com.
Exceptions / non-returnable items
There will be no returns on digital download products, also such as like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Please Note: Under no circumstances, do you have authority to resell digital download products on the store.
Unfortunately, we cannot accept returns on sale items or gift cards.
You can always contact us for any return question at mariaarmour@mariaarmourdesigns.com
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you to let you know if the refund was approved or not. We will send a screenshot if your refund is approved showing from the printing company your order is refunded. If approved, you’ll be automatically refunded on your original payment method within it typically takes 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If you have any questions, please contact us at mariaarmour@mariaarmourdesigns.com